The Fierce Decorum Report // 2024 Highlights
As we wrap up another year at Fierce Decorum, we’re taking a moment to reflect on the incredible work we’ve done, the businesses we’ve supported, and the growth we’ve helped create.
One of the highlights of the year for Tiff was working with a new client—a thriving social media agency—where she stepped in as a Fractional Operations Director. This engagement was all about building sustainable systems to ensure the business could run smoothly during the founder’s maternity leave. From refining internal workflows to helping the team work more collaboratively, and ultimately helping to hire a key team member, the goal was to create a strong foundation that would support both the team and the business long after the founder’s return. The true win, was getting a note that the founder had not even opened her laptop for three weeks, but was able to be fully present as a new mom.
We worked with an eager team ready to streamline their processes, strategizing solutions to boost efficiency. Watching those systems come to life and seeing the team step confidently into their roles was incredibly rewarding—it reinforced just how powerful strong operations and strategic hiring are in building a business for long-term success.
Industries we served in 2024:
Interior Designers
Professional Staging Company
Business Coaches
Business Consultants
Authors and Speakers
Tech-Based Product Company
PR Agency
Marketing Agencies
Marketing Co-Op
Branding and Web Design Agencies
Social Media Agencies
Photographers
Videographers
Graphic Designers
Branding Educator
Professional Home Organizer
UX Research and Strategist
Botanical Designer
Publishing Company
What problems we solved/big wins of 2024:
Operations & Business Strategy
Built scalable systems for agencies, creatives, and service providers, ensuring smoother day-to-day operations.
Refined internal workflows to help CEOs delegate more effectively and focus on high-impact work.
Mapped out client journeys, making the onboarding, project execution, and offboarding process seamless.
Marketing & Content Development
Created custom marketing strategies, including social media, email, and content repurposing.
Developed brand assets, proposal templates, and pricing guides to elevate client-facing materials.
Built out editorial content systems in ClickUp and Dubsado to help businesses show up consistently.
Hiring & Team Growth
Helped source, hire, and train new team members, including admin roles, operations support, and social media account managers.
Supported leadership coaching to help CEOs step into a more strategic role and let go of day-to-day tasks.
Tech & Automation
Audited and optimized CRM systems (Dubsado, ClickUp, Monday.com, Google Workspace, etc.).
Implemented automation to streamline client communications, sales pipelines, and team management.
Researched and recommended the best tech tools to align with our clients’ unique business needs.
Business Development & Scaling
Conducted business audits to evaluate pricing, service models, and revenue goals.
Helped businesses pivot their offers and reposition themselves in new markets.
Created long-term strategic plans that align with sustainable growth and work-life balance.
Coming up in Q1:
Revamping Our Internal Systems – We’ve spent so much time building efficient systems for our clients, and now it’s time to turn that focus inward. We’ll be streamlining and optimizing our own workflows to better support our team and clients in 2025.
Welcoming a New Team Member – We’re bringing on additional support for Tiff to help elevate operations and ensure we continue to serve our clients at the highest level. More hands, more efficiency, more impact!
More In-Person Connections – Tiff has realized that she thrives in face-to-face interactions, and we’re leaning into that in 2025! We’re loving our local clients and the ability to meet up, brainstorm over coffee, and collaborate in person. Expect to see more IRL strategy and operations support this year!
Building a retreat for a client - Tiff is loving the opportunity of creating immersive, strategic experiences that bring teams together beyond the virtual space. This client retreat will focus on connection, giving the team the space to reflect, strategize, and strengthen their dynamic. Tiff is looking forward to facilitating engaging workshops, thoughtful discussions, and impactful exercises to help the team start the year off strong.
New Strategy Sessions for Local Clients – We’re now offering custom in-person strategy sessions, tailored to each business’s needs. Tiff has been able to do half-day intensives with clients and even got to travel to Detroit with a long time client for a 3 day strategy deep dive.
We’re so grateful for every client, partner, and supporter who has been part of this incredible journey. Your trust, collaboration, and willingness to build better businesses inspire us every day.
Here’s to a fierce 2025! If you’re ready to streamline, scale, and step into your CEO role, let’s chat about how we can support you in the new year.
Want to learn more about all that we do or have questions? We'd love to connect!
