The Fierce Decorum Quarterly Report // Quarter 1 2024
That's it! Q1 is over already. Can you believe it?! I am thrilled to reflect on the progress and accomplishments of our agency, Fierce Decorum. The dedication and hard work put in by every member of our team has been truly remarkable, and I couldn't be prouder of what we've achieved together.
From strategic planning and client collaborations to refining our internal processes and systems, we have navigated challenges with resilience and innovation. As we prepare to share our achievements and successes, I am filled with excitement and anticipation for the opportunities that lie ahead.
Here's to celebrating our collective efforts and embracing the journey toward continued growth and success in the coming quarters.
Client Call-outs:
CLIENT 1 // LUXURY BRANDING, WEB AND MARKETING AGENCY
We assessed various aspects of their business operations. This included working on internal growth strategies and team structure and delineating roles and responsibilities. We conducted an in-depth review of their tech stack and audited their platforms, such as ClickUp and Dubsado. The FD team mapped out their entire client experience journey from initial inquiry through each service offering and to offboarding. This enabled us to create tailored templates for both project and internal processes.
Next, we began standardizing client procedures and documenting SOPs, alongside integrating automation within their client processes. Furthermore, we went through existing workflows and implemented a sales lead tracking system, effectively managed through ClickUp and Google Sheets. Lastly, we ensured their Dubsado welcome decks were updated to reflect their latest processes and standards.
CLIENT 2 // UX RESEARCHER + STRATEGIST
During our recent strategic review, we evaluated various aspects of this client's business operations. This included a thorough assessment of her pricing structure and updating her proposals to better align with her value proposition and her superpower in her niche.
Steve, my husband, also conducted a sales process consultation, providing invaluable insights to enhance her approach and client interactions. We carefully determined this client's tech stack requirements, which incorporated essential tools such as ClickUp and Dubsado. We then mapped out the client experience journey and created a sales management system, complete with templates for lead management. Our efforts extended to developing a comprehensive content strategy, including the establishment of blog and social media processes, alongside the implementation of social media creation and copy design. Next, we documented Standard Operating Procedures (SOPs) and crafted a scope of work template and service agreement to streamline her operations. Lastly, we conducted a thorough review and update of her ClickUp setup to optimize her workflow efficiency.
OTHER CLIENTS WE WORKED WITH AND PROBLEMS WE SOLVED:
Branding + Web Agency //
Tiff worked part time in a Fractional Operations Director role.
Coach, Author and Speaker //
Team helped with content creation, social and email management, and coaching reports.
Social Media Agency //
Tiff and Team helped with project management, systems and process strategy, and ClickUp updates.
Botanical Designer //
Tiff and Team helped with systems and process strategy, content strategy, package and pricing strategy.
Graphic Designer //
Tiff helped with package and pricing strategy, tech stack evaluation.
Photographer //
Team helped with lead generation
Business Consultant
Team helped with content development, social and email management.
Health Clinic //
Team helped with Monday.com updates and automations.
Business/Life Coach //
Team helped with ClickUp updates.
Interior Design Studio //
Tiff conducted a client experience session.
Co-Working Space Owner //
Tiff conducted a Discovery Audit.
Needless to say, we are so grateful. We feel beyond lucky to work with these badass clients and we can't wait to see who joins our roster in Q2!
OTHER WINS!!
Tiff and Jordyn hosted their first OOH (Operations Office Hours) in-person workshop in January.
Tiff launched her first digital product, A 5-day Digital Declutter Challenge! Be on the lookout, because this will be a self-guided course soon!
Coming up in Q2:
In Q2 we're focusing on Audits, lower-ticket services (yay for accessibility and meeting YOU we're you're at), and building out some new challenges and courses (you heard it here first)!
Learn about out Discovery Audit HERE. An Operations Discovery Audit is your opportunity to gain invaluable insights and strategic guidance through a personalized sixty-minute consultation with our expert team.
We also have a Finance Audit HERE. You no longer need to be scared of your money!
Lastly, Tiff has one opening for an Operations Director Client. Book a call or reply to this email to learn more and discuss how she will keep you in your zone of genius.
Want to learn more about all that we do? We'd love to connect!
